The paranoid lady showed up again today. Someone "hacked her hotmail" and changed her password. Apparently, she fears that this same someone has been logging into her computers via her wireless network and changing settings. Today, on top of everything, she confided in me that she happens to be an "IT teacher" and that this is part of why she's being targeted.
Personally, I think this lady's kids are just playing an incredibly elaborate prank on her. Either that, or she's genuinely stupid enough to really be doing all of this to herself. How do people genuinely get this misguided about computers.
Oh, and Crazy Lady, if you read this, instead of investing your money in more "Spyware" as you call it, just buy a Mac. Then I can cheerfully tell you "We don't service Mac systems" and send you and your crazy out the door.